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Refund Policy

SPW Industrial – Refund Policy

Effective Date: January 1, 2026

At SPW Industrial, we are committed to providing quality industrial equipment and customer service. This Refund Policy outlines the circumstances under which refunds may be issued.

By purchasing from SPW Industrial, customers agree to the terms outlined below.

1. Refund Eligibility

Refunds are issued only after a returned item has been:

  • received by SPW Industrial

  • inspected by our technical team

  • approved according to our Return Policy

Refunds apply only to items that meet the conditions outlined in the SPW Industrial Return Policy.

Items returned without an approved Return Merchandise Authorization (RMA) may not qualify for a refund.

2. Refund Processing Time

Once a return has been received and inspected:

  • SPW Industrial will notify the customer by email

  • Approved refunds will be processed within 7 business days

Refunds will be issued to the original payment method used for the purchase.

Depending on the financial institution, it may take 5–10 additional business days for the refund to appear on the customer’s account.

3. Non-Refundable Charges

The following charges are non-refundable:

  • original shipping charges

  • freight delivery charges

  • customs or import duties

  • expedited shipping fees

  • installation or handling services

4. Restocking Fees

Approved returns may be subject to restocking fees depending on the nature of the order.

Typical restocking fees may include:

Order Type Restocking Fee
Standard items   up to 25%
Large orders   up to 35%
Special handling items   up to 50%

Restocking fees help cover inspection, testing, handling, repackaging, and supplier restocking costs.

5. Partial Refunds

Partial refunds may be issued if returned items:

  • are not in their original condition

  • are missing parts or accessories

  • show signs of installation or use

  • are returned with damaged packaging

SPW Industrial reserves the right to adjust refunds based on the condition of the returned item.

6. Non-Refundable Items

The following items are generally not eligible for refunds:

  • Custom orders

  • Special procurement items

  • Large bulk orders that required supplier sourcing

  • Items sold “As-Is”, “For Parts”, or “Repair”

  • Items returned more than 30 days after delivery

7. Order Cancellations

Orders may only be canceled before procurement or shipment begins.

If SPW Industrial has already sourced inventory or committed to supplier purchases, cancellation may not be possible.

Approved cancellations may be subject to cancellation fees ranging from 15% to 50% of the order value.

8. Refund Adjustments for Damaged Returns

If returned items arrive damaged due to improper packaging by the customer, SPW Industrial reserves the right to:

  • reduce the refund amount

  • deny the refund

  • return the item to the customer

Customers are responsible for ensuring returned items are properly packaged and insured during shipment.

9. Chargebacks and Payment Disputes

Customers agree to contact SPW Industrial customer support before initiating a payment dispute.

Unauthorized chargebacks may result in:

  • suspension of purchasing privileges

  • submission of documentation contesting the chargeback

  • collection actions for unpaid balances

10. Contact Information

If you have questions about refunds, please contact us:

SPW Industrial
26081 Merit Circle, Suite 115
Laguna Hills, CA 92653

Phone: 844-201-9609
Email: support@spwindustrial.com
Website: https://spwindustrial.com/contact-us/

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SPW Industrial

40,000 Customers Served Since 2015.