Return Policy

 

Thank you for shopping at SPW Industrial.

If you are not entirely satisfied with your purchase, we're here to help.

Our products can be returned within 30 days of the original purchase of the product. A product may be exchanged for another product or returned for a refund.

Before you return a product, please make sure that:

  • The product was purchased in the last 30 days
  • The product is in its original packaging
  • The product isn't used or damaged
  • You obtained a Return Merchandise Authorization number (RMA) from us,
  • To obtain a Return Merchandise Authorization number (RMA), sign in to your account and click on the completed orders, click on returns, choose the item and the quantity you want to return, then choose the reason for the return. In the notes please add why you want to return the item and if you want a replacement or refund . 

You can also obtain a Return Merchandise Authorization number (RMA),

  • By phone number: 888-279-9581
  • By email: support@spwindustrial.com
  • By visiting this page on our website: https://spwindustrial.com/contact-us/

Once your RMA is Authorized we will send email with instructions, please send the product with its original packing and the RMA number to:

27071 Cabot Rd, Suite 102, Laguna Hills, Ca 92653

Shipping charges

Shipping charges incurred in connection with the return of a product are non-refundable.

You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from SPW Industrial.

Damaged or Defective items

If you received a damaged product, please notify us immediately for assistance.

Restocking fee 

We reserve the right to impose a 25% restocking fee per item on non damaged and non defective items 

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By phone number: 888-279-9581
  • By email: support@SPW Industrial.com
  • By visiting this page on our website: http://SPW Industrial.com/contact-us/

  

Refund Policy  

 Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within Seven business days


Late or missing refunds (if applicable)

  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company, it may take some time before your refund is officially posted.
  • Next contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund yet, please contact us at support@spwindustrial.com 

 There are certain situations where only partial refunds are granted: (if applicable)

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
* You order the wrong item